Learn How to Improve IT Satisfaction
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Ace Your IT Satisfaction Scores!
Most IT providers have at least one service that doesn’t meet digital employee expectations for quality or value. This is where you should begin, and here is all it takes.
The 7 Habits of Highly Defective IT Experiences
Habits that made you successful in the past are hard to change. But without failure, there is no learning.
Our Lights Are Green, But They're Unhappy!
How an IT organization increased customer retention and satisfaction, contributing to a nearly $500 million revenue increase.
Maximizing IT Experience: Spotting Quality & Satisfaction Differences
When IT folks confuse IT experience satisfaction with IT experience quality, it leads to missed improvement opportunities and business dissatisfaction with IT. Here's how to know which and when to use one vs. the other.
Unlock the Secrets to IT Satisfaction by Learning from Your Digital Employees
Habits that made you successful in the past are hard to change. But without failure, there is no learning.
Our Lights Are Green, But They're Unhappy!
How an IT organization increased customer retention and satisfaction, contributing to a nearly $500 million revenue increase.
The [Digital] Human Experience Formula
Are you leveraging the Human Experience Formula (HEF) to create positive Digital Employee Experiences?
Understanding IT Silos
Silos, for lack of a better word, are good.
Quality of Service ≠ Quality of Experience
Get closer to your customers with improved IT service and digital workplace solution metrics.
How to Improve Digital Employee Experience for Any IT Product, Service, or Solution
Quality of Experience (QoE) is the most significant factor in IT satisfaction, productivity, and profits. Perceptions are critical to your success.
FOUND: The Missing Link to Digital Employee Satisfaction!
There is no better definition of failure than doubling down on what doesn't work.
IT Satisfaction Has a Perception Problem
When I talk to IT folks about satisfaction, we often spend the first part of the conversation reaching a common understanding of satisfaction.
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