Fix your digital transformation.
Capture its promised value.
On-demand insights from your own digital workplace in under 48 hours.
Assessment • Diagnosis • Prognosis • Prescription • Recovery
Hailee™, built on Completely Satisfied™, is for the 87% of digital transformations that should be doing better.
Turn your digital transformation around.
The best leaders do not solve tech problems. They solve value problems. To protect value, you must fix the organizational drivers behind technology breakdowns.
Ops tools fix what keeps breaking. Experience tools measure how work feels. But neither shows the true root cause. Revenue keeps leaking while the real drive stays hidden.
Transformations do not fail because leaders lack ambition or employees resist change. They fail because leaders cannot find and fix the true source of dissatisfaction.
Completely Satisfied is the science behind Hailee. Hailee shows how and why digital transformations get into trouble. Hailee finds the root cause in hours so leaders can fix it fast. The result is digital transformation that delivers value.
What you can do with Hailee.
See where work breaks down
Find where digital tools and processes are slowing teams down.
Understand the cost of friction
Measure how much productivity, time, and value are being lost.
Prove the improvement
Demonstrate recovered productivity, speed, and capacity.
Identify what matters most
Determine which problems are worth fixing first.
Turn complaints into evidence
Convert employee experience issues into defensible business cases.
Align leaders around the problem
Establish a shared understanding between IT, operations, and business leaders.
Fix the right things
Target the systems, workflows, and policies that create the most friction.
Explain why the tools fail
Reveal the process, policy, and design issues causing the breakdowns.
The Digital Experience Doctor™
Hank Marquis, PhD, FBCS, CITP
Digital Experience Psychometrician
Don't let silent digital friction derail your digital transformation.
Use Hailee to turn hidden experience into decision-grade insight.
No Guesswork. No Dashboards. Just Decision-Grade Clarity.
“Most leaders of failing transformations know they’ve got a problem. Many sense the problem is around digital friction. Fewer know that solving digital friction is systemic, not technical. That’s why I focus on how to find and fix the organizational root causes of experience failures, not just their symptoms. With today’s AI and digital twin technology, that visibility is finally possible.”
— Hank Marquis
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