Mirror Teams → See Friction → Solve Friction → Bank Results
Understand your application experience.
Recover your promised value.
Actionable insight from your enterprise application frontline experience.
Self-serve, or guided for results in under 48 hours. No scoping calls. No SOWs. No waiting.
Business success isn't about having better technology; it's about using technology better.
Hank Marquis | Featured in Forbes
Choose the path you want to solve your enterprise application problems.
Completely Satisfied™
Completely Satisfied is the self-serve book for finding what's holding back frontline productivity in your enterprise applications, why it happens, and what to fix—at your own pace.
Hailee™
Hailee is the specialized AI advisor that guides you through the Completely Satisfied method, turning frontline application experience into actionable insight in under 48 hours.
Either path helps you understand your application experience and recover your promised value.
See where work breaks down
Find where digital tools and processes slow teams down.
Understand the cost of friction
Quantify lost much productivity, time, and value.
Prove the improvement
Demonstrate recovered productivity, speed, and capacity.
Identify what matters most
Determine which issues need addressing first and why.
Turn complaints into evidence
Use frontline experience to build defensible business cases.
Align around the problem
Build shared understanding between IT and business leaders.
Fix the right things
Target the systems and workflows creating the most digital friction.
Explain why the tech fails
Reveal the organizational issues causing the breakdowns.
The Digital Experience Doctor™
Hank Marquis, PhD, FBCS, CITP
Digital Experience Psychometrician
Don't let silent execution friction derail your enterprise applications. Use Hailee to turn hidden experience into decision-grade insight.
Decision-Grade Clarity In 48 Hours.
No Guessing. No Dashboards.
“Most enterprise application leaders know their apps are leaking value. Many sense the problem is execution friction. Fewer know that solving this friction is systemic, not technical. That's why I focus on how to find and fix the organizational root causes of execution failures, not just their symptoms.
With Completely Satisfied and today's AI and digital twin technology, that visibility is finally possible.”
— Hank Marquis