Digital psychology for enterprise application productivity
Use frontline experience as evidence to recover stalled productivity
Sentiment and NPS tell you how your workgroups feel, and where satisfaction is high or low.
Digital psychology turns frontline experience into actionable insight on your enterprise application delivery: what works reliably, where it slows work down—and why.
Get actionable guidance from enterprise application workgroups in under 48 hours.
As IT becomes a commodity, the importance of it actually increases... Success depends on taking control of the people and processes that ensure results.
Hank Marquis | Featured in MIT Sloan Management Review
Using a frontline human digital twin and Agentic AI like Hailee™, you can resolve these questions in seconds—and begin identifying true organizational root cases in minutes, not months.
My methodology for enterprise application recovery starts with five "simple" questions—which are actually quite difficult to answer alone.
Assessment — Reveals why frontline reality deviates from you leadership intent.
Diagnosis — Quantifies what execution failure costs you in value leakage terms.
Prognosis — Identifies where leadership intervention will have the greatest impact on ROI.
Prescription — Aligns leaders on the decisions required to fix the design and delivery of enterprise applications.
Recovery — Verifies improvements hold and captured value does not fade over time.
Today's AI and digital twin technology make it easier than ever to find and resolve the true root causes.
The Digital Experience Doctor™
Hank Marquis, PhD, FBCS, CITP
Digital Experience Psychometrician
“Digital investment success needs a frontline with smooth, frictionless tech. Reducing execution friction helps meet board-level goals and improves value realization. My approach stops the 'rebooting' of digital problems by fixing the organizational root causes themselves. Hailee makes the value leakage visible, so you can stop managing symptoms and start leading with forensic evidence. Ask me how!”
— Hank Marquis
“Hank Marquis perfectly captures the subtle yet profound shift in thinking IT leaders need to make to deliver IT products and services that improve digital employee experience.”
— Larry Cooper, Chief Strategy Officer, The Hive Professional Network